At Millwala, operated by Vasuparda Mills Pvt. Ltd., we aim to provide high-quality products with a fair and transparent experience.

1. Order Cancellation

Before Shipment:
Order can be cancelled within 48 hours if not processed or shipped.

After Shipment:
Once shipped, cancellation is not possible.

2. Return Eligibility

Returns accepted within 48–72 hours only if:

  • Damaged or leaking product
  • Incorrect product delivered
  • Unsealed packaging
  • Expired product

Conditions:

  • Unused product
  • Original packaging
  • Invoice required
  • Unboxing video proof

3. Food Product Safety

Returns NOT accepted if:

  • Product opened or used
  • Tampered product
  • No original packaging
  • Taste or preference issue

4. Return Pickup

Pickup arranged after approval. Customer must pack product properly.

5. Replacement Timeline

Replacement shipped within 3–7 business days after inspection.

6. Refunds (Cancelled Orders)

Refund processed within 7–15 business days to original payment method.

7. Refunds (Returned Products)

Refund issued after inspection approval.

8. Shipping Charges

Shipping and processing charges are non-refundable unless the error is from Millwala.

9. Non-Refundable Cases

  • Cancellation after shipment
  • Used product
  • Late return request
  • No proof of purchase
  • Wrong address
  • Delivery refusal

10. Lost Shipments

Refund/replacement only after courier confirms loss.

11. Fraud Prevention

Millwala may reject or restrict suspicious or repeated claims.

12. Order Cancellation by Millwala

  • Product unavailable
  • Payment issues
  • Fraud suspicion
  • Operational issues

13. Force Majeure

No liability for delays due to external factors.

14. Return Address

Millwala
H.no. 551, Plot no. 46
Nathu Colony, Burari
Delhi – 110084, India
Phone: +91-8375925449

15. Contact Information

Email: sales.millwala@gmail.com
Phone: +91-8375925449