At Millwala, operated by Vasuparda Mills Pvt. Ltd., we ensure a transparent and fair return process.

1. Return Eligibility

Returns allowed within 48–72 hours only if:

  • Damaged, leaking, or defective product
  • Incorrect product delivered
  • Unsealed packaging
  • Expired product

Conditions:

  • Unused product
  • Original packaging
  • Invoice required
  • Unboxing video proof
  • Photos of product and packaging

2. Return Request Process

Provide order number, product details, reason, and supporting proof.

3. Proof Submission

WhatsApp: +91-8375925449
Email: support@millwala.in

4. Approval Timeline

Requests are reviewed within 1–3 business days.

5. Inspection Process

Inspection takes 2–5 business days after product is received.

6. Food Product Safety

Returns NOT accepted if:

  • Product opened or used
  • Tampered or contaminated
  • No original packaging
  • Preference-based return
  • Improper storage

7. Customer Storage Responsibility

Products must be stored properly. Quality issues due to improper storage are not covered.

8. Shelf Life Clause

Returns not accepted if delay in usage affects shelf life.

9. Non-Returnable Cases

  • Late return request
  • Used or altered product
  • No proof of purchase
  • Incorrect address
  • Delivery refusal
  • Failed delivery attempts

10. Return Pickup

Pickup arranged after approval. Proper packaging is required.

11. Replacement Process

Replacement shipped within 3–7 business days after inspection.

12. Partial Refund Policy

Partial refund may be provided for minor issues.

13. Promotional Orders

Discounted or promotional orders may have limited return eligibility.

14. Bulk Orders

Bulk or reseller orders may have restricted returns.

15. Fraud Prevention

Suspicious or repeated claims may be rejected. COD may be restricted.

16. Refund Reference

Refunds are processed as per Cancellation & Refund Policy.

17. Return Address

Millwala
H.no. 551, Plot no. 46
Nathu Colony, Burari
Delhi – 110084, India
Phone: +91-8375925449

18. Contact Information

Email: support@millwala.in
Phone: +91-8375925449